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Please verify your age to access CricketIqChallenge. We are committed to responsible gaming and maintaining a safe environment for all users.

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Refund Policy

Last updated: 4/1/2025

This refund policy outlines the terms and conditions for refunds on CricketIqChallenge. We strive to ensure fair and transparent handling of all refund requests.

Tournament Entry Fees

Before Tournament Start

  • Full refund available up to 1 hour before tournament start
  • Automatic refund for cancelled tournaments
  • Refund processed to original payment method

Refund Process

How to Request a Refund

  1. Go to your Account Dashboard
  2. Select the transaction you want refunded
  3. Click "Request Refund"
  4. Provide reason for refund
  5. Submit request

Processing Time

Refund Timeline

  • Approval/rejection within 24 hours
  • 3-5 business days for amount to reflect in account
  • May vary based on payment method and bank

Non-Refundable Cases

  • After tournament has started
  • Violation of terms of service
  • Fraudulent activity
  • Account termination due to policy violation

Contact Us

For any questions about our refund policy or to check the status of your refund:

  • Email: support@cricketiqchallenge.com
  • Phone: 1-800-522-4700
  • Support Hours: 24/7